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Privacy

Our Privacy Policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information and also the procedures we have put in place to safeguard your privacy.

Collection Of Data

The information below provides an overview of how we protect your privacy whenever you are on this site. Personal information on this website is gathered in two ways:-

Indirectly through Cookies (see section "Cookie Use"), and/or
Directly when you provide us with information gained from the completion of our on-line application/enquiry forms

How We Use The Data

We gather this information to allow us to provide you with a product or service or to enable a third party to provide you with a product or service.

We will use your personal data to:-

Process your application/enquiry
Exercise or defend our legal rights and/or comply with any legal requirements

We may keep your information for several years. You can ask for the information not to be used to offer you other products. We have a duty to keep the personal information which we hold about you up to date and accurate and secure from misuse or accidental loss or damage.

Our Use Of Cookies

Cookies are small text files based on your hard drive each time you access a website. We may use cookies to facilitate your internet session, to maintain security and improve our websites. You can disable cookies on your computer by changing the settings in "Preferences" or "Options" in your menu browser.

Your Consent

By submitting your information, you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page and may place other notices on other pages of this website so that you may be aware of the information we collect and how to use it at all times. Continued use of this service will signify that you agree to any such changes.

COMPLAINTS PROCEDURE

Our aim at SNS Internet is for all of our customers to be happy. However, problems do arise from time to time.

In the first instance you should always contact us by email with any grievances to see if we can come to a mutually agreeable solution without having to take further action. In the unlikely event that we can not agree on a way forward we have a stated complaints procedure below.

We take complaints seriously and pledge to abide by the following Policy:-

All complaints must be in writing (including email).
The complaint will be acknowledged within five working days of receipt.
A complaint will normally be dealt with fully within four weeks of it's receipt. If there are any valid reasons for the consideration taking longer, you will be kept fully informed in writing or via telephone or email, as you prefer, and receive a response at the very latest within eight weeks.
At your request, we will liaise with organisations acting on your behalf.
Our final decision will be in writing or via email, as appropriate.